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This is our abbreviated version of our de-escalation instructor course, which was designed for the employee dealing with chaotic issues faced by public servants. This course is not just a law enforcement course, but rather a course that would benefit anyone working with members of the community. This course provides a real-world approach to communicating tactfully, which will allow you to reduce liability, promote a professional image, build a rapport, and even save lives. This training is a hands course that gets you involved in classroom participation that will provide results. The course is a necessity for any agency looking to expand on the ever changing expectations of communication. The strategies from this course will provide you with an effective blueprint to solve potentially unreceptive situations before they erupt. These are techniques every employee should have as a resource.
Promoting a professional image
Building a rapport
Effecting behavior of others
Understanding tactical communication