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January 28, 2019, 8:00 AM - 12:00 PM @ Missouri City Police Department
3849 Cartwright Road
Missouri City, Texas 77459
PSHQ Training Room
911 Operators and Dispatchers perform a
complex and very stressful function.
Unfortunately, the critical role they play often is misunderstood by administrators, officers and citizens. They must be able to handle incoming calls, dispatcher officers, transfer calls to appropriate agencies, coordinate multiple units for emergency calls, record computer requests by field units and in some cases, process written reports. Frequently, they must provide immediate emergency care instructions to panicked, distressed and highly emotional callers. They must perform all of these functions while remaining calm and reassuring.
In addition, Comm. Center personnel often play a vital role in ensuring the safety of others, not only callers but also the officers on the street. These dedicated professionals are action-oriented people who work in a very stressful environment.